Caryl Haxworth ~ Charms Of Light


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Policies & Terms

Terms and Conditions
Bookings and Cancellations
Returns & Refunds
Repairs & Guarantees
Purchasing Policy
Offers & Promotions
Privacy Policy
Cookies Policy
Disclaimer

 

Use of this website and the purchase of it's products and/or services, constitutes your agreement with all policies and terms contained herein.

All payments made to Caryl Haxworth ~ Charms Of Light, for intuitive and healing services and/or healing products will be shown as 'Caryl Haxworth / Charms Of Light' on your payment details.

 

Terms and Conditions

Caryl Haxworth ~ Charms Of Light owns the copyright to all of the material and content used on this website, including photographs and designs.

You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of this website without written consent from Caryl Haxworth.

Everything discussed in an intuitive/spiritual session remains completely confidential by both parties. Any information that you are given is not to be repeated or replicated as your own.

Full payment must be received in advance of appointments and within 5 days of custom orders being placed. Cheque payments will have to be cleared 7 days before appointments are attended and custom orders are created.

Prices are subject to change at any time without notice. If you have bookmarked a webpage for later use, please refresh the page before placing your order to ensure payment of the current price and that the item is still available.  In the case of orders being placed from out-of-date pages, Caryl Haxworth ~ Charms of Light reserves the right to invoice or refund the customer for the difference, less admin fees.

Any discount codes, when provided, must be used in conjunction with sales and offers as advertised. Caryl Haxworth ~ Charms of Light reserves the right to disallow any discount if the correct code is not used.

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Bookings and Cancellations

Services
For services purchased via the Charms Of Light website, available appointment dates and times will be sent by email. Once an appointment has been agreed, confirmation/payment must be received within 7 days prior to the appointment being held, or at receipt of invoice - whichever is sooner. Please contact Caryl as soon as possible if you are unable to attend your appointment. Refunds for cancelled appointments with less than 24 hours notice are at the discretion of Caryl Haxworth, less a 10% administration charge.

For services scheduled via the Online Booking Service, you will receive a confirmation email once your appointment is booked. Any payment due must be paid within 7 days prior to the appointment being held, or at receipt of invoice - whichever is sooner. Please reschedule your appointment, or contact Caryl, as soon as possible if you are unable to keep to your appointment. Refunds for cancelled appointments with less than 24 hours notice are at the discretion of Caryl Haxworth, less a 10% administration charge.

In the case of an in-person healing session, if you are too ill to attend, then a distant healing session will be offered instead.

In the case of a service being purchased and an appointment not confirmed, there will be 3 attempts made to contact you to schedule your session(s). After this time, if there is no reply, your order will be cancelled and your payment refunded, less a 10% administration charge.

Classes
Once a class is booked, if you wish to cancel for any reason, other than a genuine emergency, please provide Caryl with as much notice as possible. Refunds for cancelled appointments with less than 24 hours notice are at the discretion of Caryl Haxworth, less a 10% administration charge.

Rescheduling of a class will be at the tutor’s discretion.

Products
I fully understand that sometimes you may change your mind about purchasing something after you have placed and paid for your order. In these cases, if the item has not already been shipped, I am happy to refund your order, however a 10% administration fee will be charged.

This excludes commissions / custom orders made to your specifications, and services where manuals have already been sent.

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Returns & Refunds

Caryl Haxworth tries to ensure that the quality of all her jewellery is of the highest standard.  She takes great pride in personally handcrafting her designs into beautiful pieces that will not only look good when worn, but also help you to feel good at the same time.  As with all semi precious gemstones, there will be slight variations in all the beads used.  When choosing your jewellery, please take note of the measurements given with the description of each piece.  If you require a different size, please contact Caryl with your request, before placing your order.  There will be an additional charge for alterations on all wrongly sized purchases.

Caryl wishes you to always be absolutely delighted with any purchase made through Charms Of Light.  If for some reason, you are not 100% happy with your items, you may return the jewellery within 7 days of receipt.  The items must be returned in an unused condition, in its original packaging which must also be undamaged or unmarked. *Please contact Caryl with an explanation of why you would like to return an item as soon as possible and BEFORE RETURNING. You will be offered an exchange, or refund (less a 10% administration fee and the cost of original P&P), within this time frame.

This excludes commissions / custom orders made to your specifications.  Please note that pierced earrings also cannot be returned, for hygiene reasons, unless they are faulty.

UK returns must be sent by next day Special Delivery service and insured for their full cost.  Overseas returns must be sent by International Signed For service and insured for their full cost. Caryl Haxworth ~ Charms Of Light takes no responsibility for goods damaged or lost in transit.

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Repairs & Guarantees

All items are quality guaranteed for a period of 3 months from date of purchase.  Caryl believes that this is a reasonable amount of time of regular wear to discover any faults in the workmanship.  If repairs are required within this time they will be made without any added cost, except in the case of design changes.  This guarantee specifically excludes faults caused by accident, neglect or misuse (see below for 'Everyday Use and Care of Gemstone Jewellery').  After this period a fee for repairs or alterations will be charged to cover materials, time and return postage.

Everyday Use and Care of Gemstone Jewellery
Most gemstone jewellery is fairly durable, but some care does need to be taken.

  • Remove jewellery before doing any housework - household cleaners are corrosive and may permanently damage your gems;
  • Remove jewellery before doing any manual labour; or work requiring hands to be immersed in water.
  • Remove jewellery before swimming or showering - chlorine, some soaps and just immersing in water, may cause damage to your gemstones or their settings;
  • Remove jewellery before sleeping - tossing and turning in your sleep puts excess strain on your jewellery, causing it to become loose or even break;
  • Only put on your jewellery after perfume and/or hair care products have dried - these may cause breakdown of the stones;
  • Store in a dark place, out of direct sunlight, in a pouch, ziplock bag, or jewellery box - sunlight may cause fading of stones and the humidity in the air can cause tarnishing to silver.

General Cleaning
Silver can tarnish quite easily, leaving it looking black and dirty.  To ensure that your silver is kept shiny it can be polished gently with a jewellery cloth, or you can use a standard silver polish.

Copper is likely to develop a distinctive patina. Patina is not a "defect", it is a natural by-product. If you do not like the patina effect, you can clean copper goods using standard copper polish.

TAKE CARE using polishes and tarnish removers around your gemstones, as these can cause your gemstones to become dull and fade.

A soft cloth can be used to wipe over all your gemstones.  As some gemstones are more sensitive to getting wet than others, it is always better to keep them dry as much as possible.

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Purchasing Policy

Commissions/Custom/Bespoke Orders
Price quotes on custom orders remain valid for 5 days from the date the quote is given.  Full payment is required within this time. After 5 days, all pieces put aside for the order will be made available to other customers. A new quote will then be given to cover any costs involved in obtaining new stones etc that may have become out of stock.

A small non-refundable deposit may be required on some custom orders. Where a deposit is taken, once an order has been created to the customers' satisfaction, payment of the balance must be made within 5 working days or the item may be added to the website for sale to the public.

My recommendation is that bracelets be at least an inch larger than the size of your wrist.  Bracelets made smaller than that are likely to break due to "stress". I am happy to repair and resize for you if problems arise because of this, however a charge will be made for the repair, resizing and return postage. Please note that when requesting a special size, I can not guarantee exact length. Custom sizes come within 0.25 inches of requested size due to variations in stones and designs. 

All Jewellery & Gift Orders
As noted in Purchasing & Shipping Information, Caryl Haxworth ~ Charms Of Light will not be held liable for any loss or damage to your goods in the post, so please choose your shipping options carefully.

* I recommend you choose the option that includes insurance, as Royal Mail will not compensate gemstone jewellery or gemstone gift items that are lost or damaged in the mail, without full insurance coverage. 

In the case of any fully insured package being damaged or lost in the post, Caryl Haxworth will make a claim of compensation from Royal Mail on your behalf.  Once the loss or damage has been confirmed by Royal Mail, and not before this time, a reimbursement of your costs will be made.  I appreciate your understanding.  Non-insured items will not be replaced or refunded.

In the case that your package is unclaimed and returned to Caryl Haxworth ~ Charms Of Light, three attempts to contact you will be made. If there is no response to these contacts, your items will be auctioned and any monies raised will be given to charity. Reposting your returned package will cost the original shipping plus a 10% administration fee.

In the case that you have placed multiple orders to the same destination, these - wherever possible - will be packaged and shipped together.

Some countries have postal restrictions on semi-precious gemstones and/or jewellery. Please check with Customs & Excise in your chosen destination before placing your order. If you choose to go ahead with the purchase of any item(s) that are restricted, you take full responsibility for any loss if the items do not reach their destination.

Payments made via PayPal
Please be advised that when choosing PayPal Express to pay for your order, the correct shipping location must first be chosen.  If it is incorrect, you will be charged the difference (plus a 10% administration fee) for the correct shipping costs.

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Offers & Promotions

From time to time I offer special discounts and promotions for healing products and services purchased from this website.

Any discount codes, when provided, must be used in conjunction with sales and offers as advertised. Caryl Haxworth ~ Charms of Light reserves the right to disallow any discount if the correct code is not used.

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Privacy Policy

At Charms Of Light, I am committed to maintaining the trust and confidence of visitors to my web site and subscribers to my newsletter. Here you’ll find information on how I treat data that is collected from visitors to my website, or when someone subscribes to my newsletter.

Visitors to my Website
When someone visits www.charmsoflight.com I use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. I do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. I do not make, and do not allow Google to make, any attempt to find out the identities of those visiting my website. You can find more information on how cookies are used on this website in the Cookies Policy below.

Newsletter Sign Up
As part of the registration process for my newsletter, I collect personal information. I use that information for a couple of reasons: to send you a special gift on your birthday; to tell you about stuff where you have indicated an interest; to contact you if I need to obtain or provide additional information; to check my records are right and to check every now and then that you’re happy and satisfied. I don't rent or trade email lists with other organisations or businesses.

I use a third party provider, MailChimp, to deliver my newsletter. I gather statistics around email opening and clicks using industry standard technologies to help monitor and improve my newsletter. For more information, please see MailChimp’s privacy notice.

You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of my newsletters.

Purchasing/Payment Data
DO NOT collect your credit/debit card details. Making a purchase through this website is secure as noted by the "https:" prefix before my domain name. I use an SSL Certificate which enables encryption of sensitive information during online transactions. All phone transactions are entered directly into a virtual terminal ensuring no need to write down or collect sensitive information. All payments are processed through Paypal’s secure server.

Your financial information is not shared with me at Charms Of Light and all your information is kept safe.

Links to Other Web Sites
This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

Access to Your Personal Information
You are entitled to access the personal information that I hold. If you have any questions/comments about privacy, please email your request to caryl@charmsoflight.com.

Changes to this Privacy Notice
I keep my privacy notice under regular review. Changes and clarifications will take effect immediately upon their posting on the website. This privacy notice was last updated on 5th April, 2018.

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Cookies Policy

This website uses cookies to better the user's experience while visiting the website.

What is a cookie?
Cookies are small text files that are saved to the user’s computers hard drive. They track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the users with a tailored experience within the website.

How long are cookies stored for?
Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.  

Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.

You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

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Disclaimer

It is important to remember that healing is not the same as curing.  Healing is helping the body, or mind, to become stronger and consequently better.  Always see your doctor if you have nagging health problems or serious injuries—healing with gemstones, Reiki and Distant Healing complements, but is not meant as a substitute for medical, or psychological, diagnosis and treatment when needed.

Advice given by Caryl Haxworth and through Charms Of Light is spiritual in nature and based on an intuitive reading of energy fields.  This advice should be used for informational purposes only.  Caryl Haxworth is not a licensed medical practitioner, does not diagnose conditions, does not perform medical treatment, does not prescribe substances, and does not interfere with the treatment of a client by a licensed medical professional. 

Clients bear the responsibility for any decisions they take based on the information provided by Caryl Haxworth and through the Charms Of Light website.  Caryl Haxworth ~ Charms Of Light shall not be liable to anyone for any loss or injury resulting from the direct or indirect use of such information, and shall not be liable for any decision made or action taken by me or others in reliance upon such information.  Caryl Haxworth obtains information from various sources which she believes to be reasonably reliable.  However, she makes no claims, representations, or warranties as to the information's completeness, accuracy, currency, or reliability.

While I try to ensure this website is as accurate as possible, Caryl Haxworth ~ Charms Of Light cannot accept responsibility for any inaccuracies or errors out of its control.  Although I try to depict colours correctly I cannot take responsibility for differences that occur due to differences in computer / laptop screens.  All measurements given are intended as an approximate indication for the size of the product.

Caryl Haxworth ~ Charms Of Light will not be held liable for any loss or damage to your goods in the post, so please choose your shipping options carefully.

Due to the intangible nature of spiritual services I am obliged, by law, to state all intuitive services including, but not limited to, readings and consultations, are for entertainment purposes only. They are not to be used as a substitute in any shape or form for professional medical, financial or legal advice.  Readings are not suitable for persons under the age of 18.

 

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